WhatsApp chatbot for holiday apartments and vacation rentals in Ibiza
If you manage holiday apartments in Ibiza, you know what a week in August looks like: the phone never stops. Guests asking what time they can check in, what the wifi password is or where to park, often at midnight and in different languages. A WhatsApp AI chatbot answers those questions for you, instantly and with the real details of each apartment.
The problem: the same messages, at any hour
Most of the messages a holiday rental owner or manager receives are repeats: how to get there from the airport, where the key is, how the air conditioning works, what time check-out is. None of them is hard to answer, but every one is an interruption, and in high season they arrive at any hour of the day or night.
The classic case is a late check-in. A delayed flight lands at 2am and the guest messages from the taxi because they can't find the front door. If nobody replies, the stay starts on the wrong foot, and it tends to show in the review.
What the assistant does
The assistant works inside WhatsApp, the channel your guests already use: nothing to download, nothing to sign up for. We set it up with each property's details and it takes care of:
- Self check-in: step-by-step instructions, the key box or smart lock code and the exact location of the entrance.
- Wifi and appliances: network name and password, air conditioning, washing machine, kitchen.
- House rules: quiet hours, rubbish and recycling, pool, pets, check-out time.
- Parking: where to park, whether there's a private space and which areas to avoid in high season.
- Local tips: nearby beaches, restaurants, supermarkets or pharmacies, using the selection you choose.
- Handover to a person: for an incident, a complaint or a request that isn't in its information, it alerts whoever you choose and passes the conversation on.
- Languages: it replies in the language the guest writes in: English, German, Italian, French, Spanish and more.
You decide what it knows and what it doesn't. If a question has no answer in the apartment's information, the assistant doesn't improvise: it tells the guest and alerts you.
How setup works
Tell us how your apartments run
On a call, or in person if you're in Ibiza or Formentera, we go through your properties, the questions you get most and how you handle arrivals today.
We configure the assistant
We load each apartment's information, connect your WhatsApp Business number and agree when it should hand the conversation to you. We test it with you before it goes live.
We switch it on and fine-tune it
It starts looking after your guests. We review the first conversations with you and adjust whatever is needed, with direct support and no tickets.
Who it's for
For owners and managers running 1 to 30 holiday rental properties: tourist apartments, flats and villas. With a single apartment, it frees you from watching your phone while everyone else is on holiday. With several, each property has its own information and guests only get the details for theirs.
We work in person in Ibiza and Formentera. If your apartments are in Mallorca, Menorca or on the Mediterranean coast, we set it up remotely in a few days.
WhatsApp chatbot FAQ
Do guests know they're talking to an AI?
Yes. The assistant introduces itself as a virtual assistant from the first message, for transparency and to comply with the GDPR and EU rules on artificial intelligence. Guests can ask to speak to a person at any time.
Where is conversation data stored?
Conversations go through WhatsApp Business and the services we use to run the assistant. Before going live we tell you in writing which providers are involved, where the data is hosted and how long it is kept. The data belongs to your business and is only used to look after your guests.
Do I need WhatsApp Business?
Yes, the assistant runs on WhatsApp Business. If you already use a number with your guests, we'll work out with you whether to keep it or use a new one, and we handle the setup.
What happens if there's a real incident?
The assistant recognises it isn't a routine question — a breakdown, a complaint, a problem with the key — and alerts you or the person you choose so you can take over. The guest is never left without a reply.
How long does setup take?
A few days. It mostly depends on how many properties you have and how complete their information is. The first consultation is free and with no obligation.
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Next step
Request a demo
Tell us a bit about your business and we'll get back to you within 24h.
- Free first consultation
- No obligation
- Reply within 24h
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